F.A.Q.s

Can my canvas come framed?

No, all our products come unframed, but all our canvas can be framed. We always include a margin of 2 to 3 centimeters for the frame space.

When will my order ship?

Domestic and international orders with standard shipping may require 3 to 5 days to process, and ship.*Orders placed on Saturday or Sunday will be processed and shipped on the following business day.

Where can I find my tracking number?

Once your order has been fulfilled and accepted by the courier, a tracking number will be generated, and an email notification will automatically send out to the customer.

Why is my package still in the 'pre-shipment' phase?

If you have received confirmed tracking information, but it hasn't shown further movement, it may still be en route to the carrier. Please allow 1-2 business days for the tracking information to be updated by the page from when you received the confirmed tracking number link. If your package has made progress but halts any updates with the carrier over three business days, please contact us with your order number in the subject line.

Any other concerns not listed above?

For any other concerns or issues not listed above, please do not hesitate to contact our customer service staff at https://blu3brand.com/pages/contac-us.